Refund Policy

Introduction

At OmaniBiz, we strive to ensure complete satisfaction with all our products and services. This Refund Policy outlines our procedures and conditions for refunds and returns to ensure transparency and clarity for our customers.

We encourage you to review this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms outlined in this Refund Policy.

This Refund Policy was last updated on May 15, 2024.

1. Refund Eligibility

1.1 Physical Products

For physical products, we offer refunds under the following conditions:

• The product is returned within 14 calendar days from the date of delivery.
• The product is in its original packaging, unused, and in the same condition that you received it.
• The product is not damaged due to misuse, mishandling, or improper storage.
• You have the original receipt or proof of purchase.

1.2 Digital Products

For digital products (software, digital planners, templates, etc.), we offer refunds under the following conditions:

• The request is made within 7 calendar days from the date of purchase.
• You can demonstrate that the digital product does not function as described.
• You have not downloaded, used, or copied a substantial portion of the digital content.

Please note that once a digital product has been downloaded, accessed, or the download link has been provided, you acknowledge that you have started to use the product and your right to cancel may be limited.

1.3 Training Programs and Services

For training programs and services, our refund policy is as follows:

• For scheduled training programs that have not yet begun, cancellations made at least 14 days before the start date are eligible for a full refund.
• Cancellations made between 7-14 days before the start date are eligible for a 50% refund.
• Cancellations made less than 7 days before the start date are not eligible for a refund, but the training may be rescheduled or transferred to another participant.
• Once a training program has begun, no refunds will be provided.

1.4 Subscriptions and Recurring Services

For subscription-based services and products with recurring payments:

• You may cancel your subscription at any time through your account settings or by contacting our customer support.
• Cancellations made before the next billing cycle will stop future charges, but no refunds will be issued for the current billing period.
• If you cancel within the first 7 days of a new subscription (trial period), you may be eligible for a full refund of the first payment.

2. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Customized or personalized products specifically created for you.
• Products where a clear defect was identified and disclosed before purchase.
• Training programs that have already commenced.
• Digital products that have been substantially downloaded, accessed, or used.
• Products or services where the terms of sale specifically state they are non-refundable.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +447622653632.
2. Provide your order number, the product(s) or service(s) for which you are seeking a refund, and the reason for your request.
3. For physical products, you will receive instructions on how to return the item(s).
4. For digital products or services, please provide details of the issues experienced.

3.2 Return Shipping

For physical product returns:

• You are responsible for the cost of return shipping unless the product is being returned due to our error (e.g., you received an incorrect or defective item).
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
• We cannot guarantee that we will receive your returned item.

3.3 Processing Time

Once we receive your refund request and, if applicable, the returned item:

• We will inspect the item to determine if it meets our refund conditions.
• We will notify you of our decision regarding your refund request.
• If approved, your refund will be processed within 7-10 business days.
• Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

4. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card Payments: Refunded to the same card used for purchase.
• PayPal Payments: Refunded to your PayPal account.
• Bank Transfers: Refunded to the account from which the payment originated.

In certain circumstances, we may offer an alternative refund method, such as store credit or product exchange, particularly if the original payment method is no longer available or valid.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of receiving the product.
• Provide a description of the damage or defect, along with photos if possible.
• We may offer a replacement, repair, or refund depending on the circumstances and product availability.

For products damaged during shipping, we may require you to provide documentation of the damage for our shipping insurance claims.

6. Exchanges

If you wish to exchange a product rather than receive a refund:

• Contact our customer support team with your exchange request.
• The product must meet the same conditions as required for a refund.
• Exchanges are subject to product availability.
• If the exchange product has a different price, you will either be charged the difference or refunded the difference, as applicable.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise, and we will consider exceptions to our standard refund policy on a case-by-case basis. Some examples include:

• Extended illness or hospitalization that prevents use of time-sensitive services.
• Technical issues beyond your control that prevent access to digital products.
• Natural disasters or other major events that impact your ability to use our products or services.

To request consideration for a special circumstance refund, please contact our customer support team with details of your situation and any supporting documentation.

8. Promotional Items and Free Products

For items received as part of a promotion, bundle, or at no cost:

• Free promotional items must be returned along with the qualifying purchase if you request a refund for the qualifying purchase.
• If a discounted bundle is partially returned, the refund will be adjusted to account for the revised pricing of the items you keep.
• Products received as gifts or through reward programs may be subject to different return conditions.

9. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised Refund Policy.

The refund terms that were in effect at the time of your purchase will apply to your transaction.

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Our customer support team is available Sunday through Thursday, 8:00 AM to 6:00 PM (GST).